Frequently asked questions

You pick an indicative quantity, in 100 g steps. The real weight is measured at the counter when your order is prepared, and that is what you are charged. The gap is always under 5%.

No. A cart belongs to one store, because stock, prices and promotions are specific to it. If you switch store the cart is emptied — and we warn you first.

Time and cost depend on the store you pick: both are shown on each store page and repeated before you confirm. Delivery is free from 300 MAD.

Chilled goods travel in insulated boxes with cold plates, packed at the last moment. Temperature is recorded on departure and noted on the delivery slip.

Tell us within 24 hours: we refund or replace, your choice. For chilled goods a photo is enough — we will not ask you to bring anything back.

Cash on delivery, and card online. Online payments are handled by our provider; we never store card numbers.